Support
Get help with ASK OS access, security, or the QuickBooks Online connection.
How to request help
Email the ASK OS support team at ask.os@askosova.org. Include your name, school, a short description of the problem, and the request ID shown with any error.
QuickBooks connection support
System administrators should report whether the problem occurred while connecting, refreshing, reading data, synchronizing, or disconnecting. Do not send OAuth tokens, passwords, or full financial records in a support request.
Security incidents
Report suspected unauthorized access, exposed credentials, or unexpected QuickBooks data immediately through the school's urgent security-reporting channel. Disconnect QuickBooks from the Administration page if continued access may create risk.
Service status
The operator communicates material outages and recovery information through its existing staff notification and IT support channels.